Ojon's customer service is ready to assist you. Please choose from the following options for information about your order, product information, store locations, and answers to your most commonly asked questions.
To place an order please call: 1-877-929-9959 ext. 233 For product questions, information & TIPS please call: 1-866-553-OJON (6566)
Maximum Purchase We regret that we must limit orders to no more than five (5)units of any one item.
Tax Applicable sales taxes are charged on all Canadian orders depending on province or territory.
Method of Payment VISA and MC are the only method of payment currently accepted online.
Order Inquiries
For Orders placed on Ojon.com, shipping status is not available Online. You may contact our Order Department for information regarding your order at 1-877-929-9959 or by Email. Please refer to your transaction ID (mhp number) whenever contacting Ojon.
Order Cancellation Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. Your account will be credited for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Ojon Customer Service 1-877-929-9959 or via Email.
PRODUCT AVAILABILITY When an item is listed as N/A on the ojon.com website, the product is either temporarily out of stock or exclusively available through an outside retailer. In this case there will be a link to that retailer's website to purchase the product.
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Please allow 5-7 business days for order processing prior to shipment. Delivery times may vary.
Orders placed on Saturday, Sunday or major holidays will be processed on the following business day.
Orders within Continental North America:
Shipping and Handling: $6.00 plus an additional $2 per item/$3 per bulk item or kit
United Kingdom:
All orders shipping to the UK will be charged in US Dollars
Shipping and Handling:
Retail Size - $25 for the first item and $15 for each additional item
Liters and Kits - $30 per item/kit
PLEASE NOTE: Ojon is not responsible for customs fees and taxes
Method of transport
All orders shipping within North America will be sent via UPS ground service
UK orders will be shipped via UPS Air
Shipping times may vary. Packages to the U.K. can take 2 to 3 weeks for delivery
International Shipping
We regret that we are unable to ship to addresses outside North America and the UK.
Tracking an order
Tracking information can be obtained through our order desk 1-877-929-9959 or via Email. Please refer to your transaction ID (mhp number).
Ojon products are available at many salons and retail locations in North America. To find an Ojon retailer in your area, please Click Here.
There are a few international retailers currently stocking Ojon products. To see if there is a retailer in your country, please Click Here or contact customer service via Email
If you are a salon or retail owner interested in carrying Ojon products, please complete the online application found in the Retailer section of our website or Click Here.
Consumer satisfaction is a priority to Ojon and if for any reason you are not satisfied with a product purchased at ojon.com, simply return the unused portion to us for an exchange or refund within 30 days of the purchase date.
To ensure a timely refund to your account, please return the unused item immediately upon deciding that you do not want the product. Please note: Return shipping are the customer's responsibility. We regret that we do not refund original shipping costs with the return. Please follow the instructions below.
To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
Please ensure that you include your full name, address, phone number, e-mail address, Packing Slip copy, Transaction ID (MHP #) and a reason for the return.
The Transaction ID (MHP #) must be written on the outside of the shipping carton in order for a refund to be issued.
Please send your return to the address below.
OJON CORPORATION
Attention: WEB RETURNS
935 Sheldon Court
Burlington, Ontario CANADA
L7L 5K6
Your Transaction ID (MHP #) can be found on your packing slip under PO Number or on the receipt that was sent via Email.
If you have any questions about your return please contact Ojon Customer Service 1-877-929-9959 or via Email.
If you purchased your item at an Ojon retailer, please understand that each store has its own return policy. We're sorry, but returns or exchanges for purchases made at retail locations may not be returned or exchanged through Ojon.com.
