customer service general information
Free Returns on Ojon Products

If for any reason you are not happy with your purchase on Ojon.com, you may return the unused portion to us for a refund or exchange. If your purchase was completed on or after March 26th, 2012, and the package was delivered in the U.S., you are eligible for free return shipping*.

  • • If you are eligible to receive free shipping on your return package, please call us at 1-877-463-1545. Our Online Service Experts will be happy to help you find a product to better suit your needs—or refund your purchase price—and we'll cover the return postage.
  • • A free return label will be provided to you via email. Simply print the label and affix it to the return package.
  • • To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
  • • If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
  • • If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.
  • • Take the return package to your local UPS drop-off location or UPS store for shipment.
  • *Offer cannot be applied to Ojon.com orders placed prior to March 26th, 2012. Offer is subject to change. Some restrictions may apply.

If you wish to return item(s) purchased at Ojon Online prior to March 26th, 2012:

  • • Please fill out the Return Merchandise/ Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
  • • If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include payment information on the back of the invoice.
  • • If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.
  • • Make a copy of the completed invoice for your records (optional)
  • • Affix the return label provided on the original invoice to the outside of the return package.
  • • If the label is not available, all returns should be addressed to:

    OJON ONLINE

    Returns Department

    7601 Trade Port Drive

    Louisville, KY 40258

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable if your order was purchased prior to March 26th, 2012.

If the items received are damaged, please refer to "Damaged Items" below.

Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

Please note: Only products purchased on Ojon.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact us by phone at 1-877-463-1545.