customer service frequently asked questions
Frequently Asked Questions

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Where Can I Buy OJON Products?

After June 24, 2015, OJON products can be purchased at, Origins Retail Stores,, Ulta Retail Stores,, To locate an Origins store near you in the U.S., click here for our Store Locator.

Order inquiries

Please contact Customer Service by email at, or by phone 1- 877-463-1545 for assistance.

Order cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-877-463-1545. We will do our best to accommodate your request. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

  • • Item(s) not available.
  • • Difficulty in processing payment information.
  • • Cannot ship to the address provided.
  • • A duplicate order was placed.
  • • Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Ojon Online Customer Service at 1-877-463-1545 or via email.

Auto-Replenishment Service

The auto replenishment service at will no longer be available as of June 18, 2015. If your replenishment order from is scheduled to be shipped prior to June 18, 2015, your order will be shipped and your payment method will be charged. If your replenishment order from is scheduled to be shipped after June 18, 2015, please note that it will not be shipped to you and you will not be charged for that order.

We are happy to assist you in transitioning your replenishment service from to To ensure that you continue to have your favorite Ojon products automatically shipped to you, we invite you to sign up for the auto-replenishment service for Ojon products at

To purchase your Ojon products and sign up for replenishment, click here.  Simply select the replenishment service that best suits your needs while placing your order for your Ojon favorites on  This can be done by adding the product to your shopping bag and selecting the delivery interval from the drop-down menu below “Replenishment Service.”

If you have any questions or concerns, we are happy to assist you. Ojon Online Service Experts are available via email at or by phone 1-877-463-1545. We look forward to continuing to serve you and providing you with your Ojon replenishment service at


Some items sold by Ojon Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Ojon Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.


Ojon Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Ojon Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

What happens with my account information now that the site is closed?

Your account on will be closed. You will no longer be able to access your account or any information, including credit card information, saved in your account from the Ojon website.

None of your account information will be transferred to Origins but you can open a new account on the Origins website here.

We respect your privacy and will continue to treat any information we have about you in accordance with our Privacy Policy.

OJON Online Satisfaction Guarantee

If for any reason you are not satisfied with your purchase from Ojon Online you may return the unused portion for refund. Please note: Only products purchased on may be returned for refund. If you have questions about returns please contact us by phone at 1-877-463-1545.

If you have purchased from OJON Online and wish to return an item(s):

  • • Call Us 1-877-463-1545

    An Online Service Expert will provide a pre-paid return label via email

  • • Print It

    Print the label from your email. Complete the Return Merchandise section on the back of the invoice included with your order. *Please check the appropriate box if the item was a gift

  • • Pack It

    Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.

  • • Ship It

    Take the package to any UPS location or request a pickup by calling 1-800-PICKUPS (UPS fees may apply). Full instructions are included in the return label email.

If your order arrives damaged, please refer to the Damaged Items section below.

Returned items will be processed promptly, usually within 7-10 business days of receipt. An email will be sent to confirm your return request has been processed. If you have questions about returns, please contact us by phone at 1-877-463-1545 or via email at

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-463-1545.